Terms & Conditions
ALL BOOKINGS ARE NON REFUNDABLE AND NON - TRANSFERABLE TO ANOTHER DATE (NO EXEMPTIONS INCLUDING TRAVEL DELAYS, WEATHER, ILLNESS OR COVID RELATED ILLNESS) We have tried our best to survive and be helpful during these difficult times but I'm afraid we are now having to stick to these strict terms to be able to carry on operating.
By booking online for one of our packages or events you are agreeing to our T&Cs, we DO NOT offer refunds once booked.
We carry on through the rain, we will only postpone your booking due to weather if it is too dangerous to carry on, ie. Thunder/Lightning/Ice/weather warnings
Or if management feel it is in the animals best interests.
We do our best to keep all events running however if we have to cancel, we will give a minimum of 12 hours notice.
If we have to postpone a event you will be sent a voucher to use against a future event (valid for 12 months) we do not offer refunds.
Respectful Conduct Toward Staff
We are committed to providing a safe, welcoming, and professional environment for both our customers and our team. We kindly ask that all customers treat our staff with courtesy and respect at all times.
We do not accept responsibility for unsupervised children. A parent or guardian must remain on-site at all times.
Health & Safety – During Unicorn/pony Rides
To ensure the safety of our riders, staff, and ponies, only trained handlers are permitted within the riding area during sessions. Parents/guardians are therefore unable to accompany children while they are riding, but are welcome to watch from the designated viewing area.
Management reserves the right to remove, replace, or amend any animals advertised on the events page or in event descriptions at their discretion, including but not limited to circumstances involving animal health or welfare.
Pony rides have a weight limit of 20KG and height limit of 1.2metres tall if a child visiting us or member of your party is over this weight ( at the discretion of the unicorn handler/management ) I'm afraid they will not be able to participate in riding, but will be able to join in with the rest of the pony party.
(Unless one of our larger unicorns is booked and already agreed with management prior to the booking) Taller unicorn height and weight restrictions are - up to 1.4m tall and weighing no more than 45kg
Children must wear appropriate footwear & legs must be covered.
No open toe shoes please. Your child is welcome to dress up but we strongly recommend tights/leggins under dresses and skirts please.
EVENTS AT MY LITTLE UNICORN VENUE - We can NOT wait for late arrivals, if you have made a booking for a specific time, your session time will start and if you are late you will miss out on valuable Unicorn time. If you are more than 15 minutes late after the start time of the event and have missed check in and the health and safety briefing we reserve the right to deny you entry.
If for any reason your child may need additional help with riding, please contact us before booking. Or if you feel there is anything we need to be made aware of before hand please call before booking. You will be asked this during booking and we cannot provide additional support if this had not been discussed prior to your event.
When you arrive at our venue you are not permitted to enter until times stated relative to your event type - please pull to the side to allow staff to freely enter but we politely ask you do not drive up to the car park until you have been advised to (we will be busy working behind the scenes to create the magic for your children !)
We do not allow other animals to visit our property, please do NOT turn up with your dog/s.
Our entire venue is strictly non smoking
By booking a pony party or event you understand that activities involving horses and other animals can be dangerous and accidents can happen that we can’t control
We do not accept responsibility for unsupervised children. A parent or guardian must remain on-site at all times both at our venue and at home visits.
Gift Vouchers are valid for 12 MONTHS from purchase date.
If you are dissatisfied with any part of your experience, our staff, or the venue, please ask to speak with a manager at the time so we have the opportunity to address and resolve your concerns.
EXTRA HOME VISIT INFO
*During home visits, We will not be held responsible for any damage to your property. i.e. if the pony leaves footprints in your lawn.
*Upon making a party booking a non refundable deposit must be made to secure your booking.
*Payment for your pony party must be made seven days prior to the party date booked.
*If we are travelling out to your venue you will be asked questions on access and suitability for the pony visiting. If we arrive and the conditions are unsuitable or unsafe for the pony, we reserve the right to leave and you will NOT be refunded.
*If you need to cancel your private party booking either at our venue or home venues you have three weeks prior to the booking date to do so. After this you will be liable to pay the full amount of the party, under all circumstances including any COVID related illness.
*By booking with us you are aware that you are agreeing to our disclaimer and that you are responsible or agreeing to our disclaimer for your guests also. - PLEASE READ OUR DISCLAIMER BELOW:
I, the undersigned, in consideration of being permitted to be on the grounds of My Little Unicorn, Busheyleas Copse, Pound Farm Lane, Ash Green, GU12 6EH (the “Grounds”), and being permitted to participate in various related activities while on the Grounds including participation in but not limited to being permitted to be a spectator or in the vicinity of horses, attendant, taking lessons, walking or riding, stabling, livery, or grooming or in any other way handling horses (all of the foregoing by way of example and not by way of limitation) (the “Activities”), by execution of this General Release and Waiver of Liability hereby:
1. Understanding
Confirm that I understand and acknowledge that activities involving horses can be dangerous and horses can act in a sudden and unpredictable (changeable) way, especially if frightened or hurt. There is a significant risk that serious INJURY or DEATH may result from any such activities.
2. Release Waiver
Acknowledge that I knowingly and freely assume all such risks, both known and unknown and I voluntarily participate at my own risk and assume sole responsibility for any injury, death or property damage I may suffer that arises from my participation in the Activities.
RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE, you or any of your Directors, Associates or employees, for any loss or damage, and any claims, including any claim for death or personal injury, or injury to me or my ponies, or loss of personal property, whether arising from control or supervision of spectators, providing or failing to provide medical care, first aid, emergency communications, emergency transportation, or design, maintenance or repair of any facility or anything or any other act caused by you or otherwise while I am in or upon the Grounds.
3. Risk of Personal Property
Confirm that all personal property kept, placed or left on or about the Grounds shall be at my sole risk as to loss, theft, injury or damage and you shall have no responsibility for such loss, theft, injury of damage for any such personal property including but not limited to ponies, tack and vehicles.
4. Assumption of Risk
Acknowledge and agree that equestrian activities are dangerous and involve risk of serious injury and/or death and/or property damage and that such activities are extremely dangerous and hazardous. I consciously and voluntarily assume all such risks, dangers and hazards inherent in these activities.
I acknowledge that I need to be medically fit enough to participate in the Activities and that it up to me to liaise with a doctor about this. I also acknowledge that I should not attempt any activities which are outside of my ability.
I accept full responsibility for myself and my guests.
5. Damage
Agree to be wholly responsible for all damage caused by me, my guests or anyone on the Grounds with my consent or at my request.
6. Insurance
Confirm that I have adequate insurance including my own Public Liability insurance with an indemnity limit of at least £5,000,000 to protect my exposure and those of my horses. I further confirm that if I bring anyone employed by me to the grounds I will have the appropriate employers’ liability insurance.
7. Behavior
Confirm that I understand that you expect:
(a) anyone attending the Grounds to behave and control their children and pets; and
(b) that all guests will participate in an attitude of fair play, good sportsmanship and mutual respect amongst the spectators and other guests alike.
I understand and acknowledge the dangers associated with the consumption of alcohol or any mind altering drugs before and during any of the Activities and I agree not to consume alcohol or any mind altering drugs during any of the Activities while on the Grounds and I take full responsibility for any injury, loss or damage associated with their consumption.
I agree not to take drugs prohibited by law before, during or after any of the Activities.
I confirm that all my employees are legally allowed to work in the United Kingdom.
8. Safety Equipment
I agree to wear or use any recommended safety equipment while on the Grounds, in particular whilst mounted:
(a) a helmet;
(b) appropriate footwear.
9. Instructions
I agree:
(a) to abide by, follow and adhere to all the rules, regulations and by-laws which apply to the Activities or at the Grounds or any instructions given to me or in relation to the Activities or the Grounds from time to time.
(b) to follow the directions of any event organiser or official.
(c) that any misconduct or refusal by me to follow any direction of any organiser or official can result in the CANCELLATION of my participation in the Activities.
10. Acknowledgement
Confirm that I have had sufficient opportunity to read this document and having carefully read and understood the above, I fully understand its terms and the risks set forth herein and agree to accept full responsibility for my exposure to such risks. Furthermore, I acknowledge a full and complete understanding for the limitations of liabilities and waiver of certain rights that I may have and granting of releases contained herein and knowingly, freely and voluntarily consent thereto.
