FAQs
What happens if the weather is bad?
We try to carry on wherever possible to avoid disappointing the children. However if we are experiencing high winds/thunder/lightning we will call you on the morning of your booking to postpone the appointment.
Managements decision is final and is only for the safety of your children, we understand it may be frustrating, but with the great british weather it is out of our control.
How do I book?
All individual unicorn experiences & pony trekking can be booked through our "book now" page, simply select the package you would like and follow the steps through.
For all party bookings please contact us via email or phone.
Will I get a refund if I cancel my booking?
All bookings are non-refundable, party bookings will need to pay a 50% deposit which is non refundable upon booking.
What happens if we are put into another lockdown?
If you have a booking and we go into a lockdown, then we will be in contact with everyone to postpone the appointment to a later date, the bookings are still non refundable.
What happens if we can't come because of having COVID19 symptoms?
If you or any of your party booking are experiencing any of the symptoms for COVID19 please contact us a minimum of 24hours before your booking, if you contact us 24hours or more prior to your booking then we will simply postpone the appointment. If it is less than 24hours prior to your booking then I'm afraid you will loose the booking.
How many people can come along?
We can have up to six visitors at any one time, this includes all children and adults for our one to one experiences.
Siblings are welcome to come along and watch, however the bookings are one child per pony so if they want to get involved with riding etc. then another booking must be made for them.
